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Account Represenative/Customer Service in Anaheim, CA at Jobs | Lyneer Staffing

Date Posted: 1/8/2019

Job Snapshot

Job Description

Account Representative Job description

Account Representative Responsibilities include:

  • Addressing customer complaints and queries of assigned clients
  • Up selling or cross-selling products and services and approaching new customers
  • Collaborating with account managers and submitting reports to upper management Job brief. We expect you to be an energetic, goal-driven person with excellent communication skills. This role may often be challenging so you should be able to remain calm and polite in tough situations. If you also have some experience in sales or customer service, we'd like to meet you.Responsibilities
  • Your goal will be to foster long-term relationships with clients and help grow our business.
  • We are looking for an Account Representative to manage assigned client accounts. You will address customer concerns and contact prospects to expand your account portfolio.
  • Be the main point of contact of assigned customers
  • Negotiate contracts and handle paperwork (e.g. invoices, orders)
  • Follow up regularly after closing a sale to ensure client satisfaction
  • Respond promptly to customer queries and complaints to find solutions and defuse tension
  • Pass on issues to account managers when needed
  • Present new or additional products and services to existing customers
  • Approach prospective clients through cold-calling, email etc. to meet sales targets
  • Send reports on sales activity, accounts status and possible issues
  • Requirements
  • Proven experience as an Account Representative or other sales role
  • Experience in customer service is a plus
  • Proficient in MS Office; familiarity with Sales force
  • Strong communication and negotiation skills
  • Excellent organizational and multitasking ability
  • Assertiveness and confidence
  • Goal-driven with ability to work under pressure
  • Good problem-solving skills