Custmer Service Representative in Holden, MA at Jobs | Lyneer Staffing

Job Description

Job Description:

• Receive and process customer orders while screening information for accuracy and completeness
• Review and process Purchase Orders received from Fax or Email
• Review and process Email Inbox on a continuing basis and respond to requests & inquiries promptly
• Manage customer releases and ensure delivery dates are met
• Initiate paperwork / database entry from a customer's complaint or concern
• Create SDS or certification letters for customers as required
• Enter stock orders directly into the computer for immediate shipment
• Ensure participation and cooperation in company implemented ESHA programs.
• Follow all company safety rules
• Interface with laboratory, production, shipping, and purchasing regarding customer requests and inquiries
• Partner with other Customer Service Team members on site and with other locations
• Coordinate and transmit data and information to other plants and outside sales persons as required