Customer Service Representative in Chelmsford, MA at Jobs | Lyneer Staffing

Date Posted: 1/10/2020

Job Snapshot

Job Description

About Our Client
Our client believes that service is important in achieving its mission to assure success. They pride ourselves in the service they provide their members, internal customers, and co-workers. The company is founded on three guiding principles: People come first. Do the right thing. Make a difference
As a customer service representative, your primary responsibilities will be to understand and explain all company products and services, identify members' needs, and cross-sell appropriate products. You will also provide members with quality service and accurately process routine transactions in a timely manner.
Your Day
  • Support company Success Sharing Growth Goals through participation in the Branch Services sales program, Identify members' needs and make appropriate referrals that develop relationships.
  • Support the company Service Goals by:
    • Answering all calls within the specified service levels
    • Providing members with efficient and professional service *Directing calls to the appropriate department when necessary
    • Understand and explain all the company products and services
    • Accurately process all routine transactions and file maintenance.
    • To track member contact
    • To improve member service
    • To be proactive in servicing the members
    • To make the appropriate referrals of products and/or services
    • Recommend enhancements
    • Attend product and Service training.
    • Adhere to all the company policies and procedures.
    • Participate in focus groups and project teams
    • We work to provide a great corporate culture for us all.

Job Requirements

About You (NO CSR Experience Needed)
  • You have an upbeat and enthusiastic personality
  • You consider yourself an effective verbal and written communicator
  • You possess the ability to speak effectively with customers as well as your co-workers
Work Schedule
Monday to Friday
  • 9:00 AM-6:00 PM (3 days a week)
  • 12:00 PM to 9:00 PM (2 days a week)
Every other Saturday ( day off during the week) 9:00 am -3:00 pm
Pay Rate:  $15.50 to start, plus great benefits
Benefits: 3 week PTO, 11 paid Holiday, 7% match 401k, 7%-10 % Annual bonus per company profit