Customer Service Representative (CSR) in Plainsboro Township, NJ at Jobs | Lyneer Staffing

Date Posted: 2/14/2018

Job Snapshot

Job Description

Shift: First

Pay Rate: $16 - $17 per hour

Responsibilities

  • Responsible for proper documentation and implementation of all order types received by phone, fax or other sources. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Check available inventory, provide delivery information on open orders and inquiries. Process customer's orders, vendors and other requests for catalogs, price sheets, and copies of invoices. Provide accurate, valid and complete information by using the right methods/tools. Retrieves voice messages each morning and process accordingly. Maintain a current knowledge of products offered in catalog. Identifying customer's needs, clarify information, research every issue and providing solutions Process return request in a timely manner and email customer the necessary document(s) to ensure swift return/credit Submit requests to the proper department to prevent re-occurring issues. Perform all other related duties as assigned by management.

Requirements

  • Bachelors Degree or High School Diploma with 3-5 years customer service experience preferably in medical device and/or pharmaceutical company Written and verbal communication skills with the ability to prioritize and execute multiple tasks. Must function independently and possess organizational skills. Must have a good knowledge of computer systems, with experience in Oracle preferably or a comparable Order Entry System, Excel and Microsoft Word. The candidate should have a good technical experience with exposure to many business areas and strong general application skills. Ability to utilize a computer, telephone, fax and copy machine as well as other general office equipment. Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment Proven ability to thrive in a fast paced, ever changing team environment. Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks.