Customer Service Representative (CSR) in Santa Ana, CA at Jobs | Lyneer Staffing

Date Posted: 9/6/2018

Job Snapshot

Job Description

We are a growing action sports apparel screen printing manufacturer in Santa Ana seeking a reliable, energetic, detail oriented Customer Service/Account Manager to handle multiple daily tasks for designated accounts.

The essential responsibilities include heavy order entry process and all front-end elements of the sales process that includes but not limited to:

  • Set-up and maintain Customer Accounts;
  • Acknowledge receipt and process all customer orders;
  • Monitor orders through production; identifying rush, escalated and all open orders and respond accordingly on a timely basis to sales/production teams;
  • Insure accuracy of orders including matching samples to orders;
  • Proficient sales order (data entry) and daily invoicing;
  • Process orders for product (apparel/trim) with designated contractors/vendors;
  • Process web orders;
  • Assist other depts. to fulfill on-time delivery requirements;
  • Miscellaneous responsibilities as assigned by Management.
  • Essential daily requirements include but are not limited to:
    • Accurate daily order entry for Full Circle (order entry, issue confirmation, allocate for pick, invoice, receive vendors inventory and enter payable invoice, etc.;
    • On-time ordering of trim for each order;
    • On-time customer art approval to the Art Dept.;
    • Accurate ordering of product (apparel/trim) to avoid shortage/overages for production;
    • Understand the established overprint rules by customer;
    • Provide/maintain updated and accurate finishing sheets;
    • Ensure on-time delivery of blanks (apparel/trim) to the warehouse and on to production;
    • Maintain updated vendor pricing into the system;
    • Immediate response to customer calls and/or emails;
    • Maintain accurate charge back information, vendor credits and/or exchanges (with pre-approval);
    • Daily invoicing, capturing all costs for development of order processing;
    • Ability to priority and organize daily work requirements;
    • Minimum 4+ yrs. in a manufacturing environment.

Daily on-time and attendance - Standard office hours 7:00 a.m. - 5:00 p.m. Strong interpersonal skills and ability to build and maintain quality relationships with production team members, customers and vendors; be self-motivated with the ability to effectively present information and communicate clearly either verbally or written; give and take directions accurately; ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Attention to detail and ability to work effectively in a fast-paced manufacturing production environment is essential for success.

Being detailed oriented, organized and multi-tasked is essential to your success. Experience in the apparel industrial is a plus.