Customer Service Representative II in Yardley, PA at Jobs | Lyneer Staffing

Date Posted: 10/17/2018

Job Snapshot

Job Description

Customer Service Representative II - needed in Yardley, PA

Pay Rate: $16.00/hour

Shift hours: Between 8am and 8pm M-F

Responsibilities

  • Respond to incoming customer calls and orders in a friendly and timely manner
  • Communicate effectively with customers to ensure accuracy and quality
  • Provides customer service support in handling all HCP and patient inquiries through phone, eMail, direct mail and other channels
  • Maintain excellent quality standards, adhere to approved materials and guidelines
  • Accurately collect information required by individual programs and correctly capture in specific program databases
  • Ability to qualify customer for Sample and/or Rep Visit eligibility and process request in accordance with work instructions and training
  • Exhibit effective communication and tele-management skills. Converse with callers in an empathetic and professional manner

Requirements

  • BA/BS degree or relevant work experience
  • Customer service-related experience
  • Expert level typist