Customer Service Representative in Trenton, NJ at Jobs | Lyneer Staffing

Date Posted: 8/14/2019

Job Snapshot

Job Description

Get to Know our Client:

Our Client is a leading integrated communications solutions provider supporting the global marketing needs of Fortune 500 clients. They support multiple industries and specialize in the Life Science, Semiconductor and Telecommunications verticals. Our Client is currently looking for A Call Center Customer Service Representative


In this role; you will be the liaison between our company and its current and current and future customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Job Requirements


Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree