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Customer Service Representative in Sylmar at Jobs | Lyneer Staffing

Date Posted: 3/19/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Sylmar
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    3/19/2019

Job Description

Specific Job Duties

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Identify and assess customers’ needs to achieve satisfaction

Job Requirements

Preferred Qualifications and Skills

High school diploma or equivalent; college degree preferred

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Must be available to work occasional nights, weekends and holidays