Customer Service Representative in Millville, NJ at Jobs | Lyneer Staffing

Date Posted: 8/14/2019

Job Snapshot

Job Description

Get to Know Our Client:

Our Client is the leading worldwide manufacturer of small domestic appliances and cookware thanks to the strength of its brands, its drive for innovation, its international growth, and its vision for the future. They are currently seeking a customer service representative to join their ever-growing team!

In this role; you will assist their consumers with warranty claims, e-commerce questions, concerns, and provide information about the products and services to consumers. Specific duties include


Responsibilities: 

  • Handle inbound and outbound consumer service phone calls, as well as e-mails, letters, and chat
  • Strong oral communications skills and tone of voice (articulate, pleasant, friendly)
  • Excellent consumer service skills: ability to diffuse irate callers, identify consumers needs, clarify information, research issue,
  • provide solutions and alternatives, exercise sound judgment, problem resolution skills, listening skills, avoid call escalations, represent the company in a professional manner
  • Organizational skills (responding to the consumer in a timely fashion and updating consumer case/file)
  • Problem resolution skills (ability to work independently to solve consumer issues based on experience and job knowledge)
  • Conversant with features of products to handle complaints, inquiries, and purchase questions
  • Reliable (arrives to work on a timely basis and can be counted on to complete assignments)
  • Data entry must be accurate, concise and thorough



Job Requirements

About You: 

  • High School or Post-Secondary education (or equivalent work experience)
  • Prior experience in a consumer support role (call center, retail environment, etc.)
  • Typing with speed and accuracy, ability to document information in call management system while assisting the consumer)
  • MS Office/PC proficiency