Customer Service Representative, in Warminster, PA at Jobs | Lyneer Staffing

Date Posted: 8/1/2019

Job Snapshot

Job Description

Our client is looking for a customer service representative, or CSR, who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.


The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.


Responsibilities

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team service targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Job Requirements

Requirements

  • Strong organizational skills and detailed oriented
  • Problem resolution skills (ability to work independently to solve consumer issues)
  • Data entry experience
  • Prior experience in a call center or retail environment
  • Type 45 wpm
  • Be reliable, possess strong communication skills, and excellent consumer service skills, diplomatic oral/written skills
  • High school diploma or equivalent.
  • MS Office/PC proficiency,
  • Knowledge of Sales Force software, or ability to quickly learn
  • Bilingual Spanish a plus