Dispatcher Customer Service in Keasbey, NJ at Jobs | Lyneer Staffing

Date Posted: 9/20/2019

Job Snapshot

Job Description

Lyneer Staffing is seeking a Dispatch Customer Service Clerk that can effectively communicate back and forth with Drivers to assist with problem resolution while on the route.


Handles incoming service orders, directs drivers, and resolves service issues.


Interacts with customers, including customer service, sales, and operational staff (i.e. Route Managers, Mechanics, etc.).


Uses software to enter ticket information and track activity.


Essential Duties and Responsibilities include the following.:


Works with routing specialists, route managers, and the service department to optimize routes


Dispatches drivers to calls as they are received, using the information on customer needs, and drivers' locations and loads


Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues


Records and documents information from Drivers and distributes to appropriate departments


Qualifications


Minimum of 6 months of related work experience


Excel is a must (assessment will need to be done)

Job Requirements

Qualifications


Minimum of 6 months of related work experience


Excel is a must (assessment will need to be done)