E-Commerce Customer Service Rep in Woodbridge Township, NJ at Jobs | Lyneer Staffing

Date Posted: 1/31/2018

Job Snapshot

Job Description

Ecommerce Customer Service Representative
A rapidly growing electronics E-commerce / E-tailer looking for top Customer Satisfaction Associates to help manage product inquiries, returns/exchanges and generally make sure our customers are happy to buy from us again!
We sell hundreds of products across all major online marketplaces including; Amazon, eBay, Rakuten, Best Buy, Newegg, Walmart and more.
Responsibilities Include:
* Processing online orders, returns, replacements, adjustments, warranties and installations.
* Handling inbound/outbound phone calls, emails and chats from online customers
* Verifying customer account and ordering information.
* Understanding and resolving customer questions, concerns, issues and needs.
* Tracking deliveries, installation, and inventory, pricing and ensuring all customers' needs are met.
* Providing assistance with maintaining good relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs.
* Managing customer issues ensuring 100% customer satisfaction including but not limited to telephone and email follow up.
* Work to fix not only the immediate issue but also dig for underlying problems and proactively document and hand them off for resolution.
* Handle special projects as needed.
* Leveraging interactions with customers to develop and share innovative ideas which can help us improve the customer experience and/or reduce costs.
* Treating customers, co-workers, vendors, suppliers and installers with respect, professionalism and integrity.
* Working with Sales, Marketing, Operations and Business to Business Departments to ensure 100% customer satisfaction
Working smart and being obsessed about our customers. The candidate we hire will:
* Must be able to demonstrate proficient experience with Microsoft Office and/or Google Docs products, to include Windows, Excel, Word, Chrome, Email, web navigation, chat, and customer / order management systems
* Ability to solve analytical issues, research products, solve delivery problems, and quickly learn our proprietary systems for managing customers, orders and fulfillment.
* Excellent collaborator - working with internal & external partners to solve problems and gain consensus.
* Adaptability / flexibility - Working constructively under pressure, responding resourcefully to change, and maintaining a confident and constructive outlook despite challenges, frustrations or ambiguity. Stays focused and maintains quality when handling multiple tasks at the same time, knowing when to consult others with critical viewpoints or experience to help make key decisions.
* Exceptional communication skills with customers and team members; friendly and pleasant demeanor over email and phone. Must be comfortable talking with customers on the phone as needed.

Bilingual a plus (English/Spanish).

Monday-Friday 930am-6pm