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Guest Office Administrator in Kirkland, WA at Jobs | Lyneer Staffing

Date Posted: 5/17/2019

Job Snapshot

Job Description

The Guest Services Administrator is responsible for the delivery of a positive customer service experience throughout the entire office and main lobby entrance. A guest’s experience begins as soon as they approach and enter the space. The atmosphere, the service, and the welcome are all crucial in creating exceptional first impressions. This highly visible role maintains a strong lobby presence and ensures that all visitors are assisted in a calm, confident, positive and proactive manner at all times.

Guest Service Office Job Description:

•    Provision of hosting service throughout the lobby, between collection points and throughout the building from the hours of 08:00 am to 5:00 pm or as directed by the Office Manager.

•    Partner with Office Manager and Executive Assistants to ensure service excellence at all times; ensure consistent communication to facilitate awareness of all VIP’s and guests arriving and leaving the building.

•    Proactively maintain knowledge of any changes throughout the Senior Leadership Team (SLT) and their supporting staff.

•    Provide an exceptional customer service experience to all colleagues and guests visiting the site; ensure guests are greeted courteously and anticipate needs.

•    Adhere to check-in procedures, and employ front desk applications, such as Easy Lobby, Lenel, and Avigilon; use operational knowledge of the lobby and reception to provide swift resolution to any challenges experienced by employees and/or visitors.

•    Ensure the reception desk is kept immaculate and tidy at all times, and that absences from the front office are well managed.

•    Order all beverages, snacks, food, lunches, and supplies.

•    Maintain/stock breakroom kitchen and serve as backup on other floors as needed.

•    Own new hire onboarding comprised of setting up of desks, computer equipment, nameplates and supplies as needed  

•    Manage parking program and validation.

•    Acquire and maintain a good knowledge of the local area, amenities, and places of interest.

•    Report all service shortcomings affecting the guest experience to the Office Manager.

•    Maintain personal awareness of all site and team procedures, embracing and implementing new procedures swiftly when received from Senior Management.

•    Regularly interact with Work Services / Security Command Centers to identify and support any access/egress challenges.

•    Assist Office Manager as floor warden during fire drills and emergencies

•    Provide limited executive support to SLT members, to include calendaring, travel arrangements, expense reporting, PCard reconciliations, and other special projects as assigned.

Job Requirements

QUALIFICATIONS:

•    At least 2 years of operating within a customer service environment providing guest hosting and/or concierge /reception services to the highest standard

•    Experience working within a corporate environment in a concierge, host or reception role

•    IT literate including MS Office proficiency

•    The ability to converse with peers and executives in a genuine, professional and confident manner

•    Excellent verbal communication skills

•    Excellent interpersonal skills

•    Ability to deal calmly and effectively with demanding customers

•    Efficient

•    The ability to balance conflicting demands

•    A commitment to and knowledge of the organization

•    Ability to make people feel at ease

•    Willingness to strive for excellence even at busy times

•    Ability to work under own initiative

•    Smart, corporate and elegant personal presentation

•    Innovative and creative approach

•    Excellent multi-tasking skills

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