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Experience Manager in Kirkland, WA at Jobs | Lyneer Staffing

Date Posted: 5/17/2019

Job Snapshot

Job Description

We are seeking an Experience Manager to become an integral part of our team! You will coordinate and oversee the organization's daily operations and facility. Prior General Manager experience of Hotel, resort, or building a plus.

Experience Manager Job Summary:

 

Provide daily office operations and management supporting a 200+ person office location while partnering with Guest Services (front lobby administrator) to ultimately ensure smooth daily operations of the local facility. This includes troubleshooting general office related problems and proactively developing recommendations for resolving issues while ensuring employees and guests are comfortable, happy and healthy in their workspace.

Experience Manager Job Description:

  • Highly visible and typically the main point of contact for visitors, vendors, candidates, etc.
  • Ensure the facility is clean and without safety concerns.
  • Own property management and custodian relationships, and proactively address any facilities related issues (break/fix). This includes actively walking your building to proactively find items to be addressed. Ensure building repairs are handled timely and properly. Work with vendors to ensure the site is in great working order.
  • Liaise with GetHelp, People Ops, Recruiting and other teams to provide a positive and well-managed employee experience.
  • Oversee equipment and furnishings; provide vendor and P.O. management; work daily with all vendors responsible for office operations and preventative maintenance, and facilitate payments.
  • Manage the lunch program including ordering, daily set up and tear down coupled with an eye on breakroom organization and cleanliness. Ownership of food budget on a monthly basis (this includes snacks, lunch, beverages, events, etc.)
  • Ensure that kitchens are stocked and maintained (coffee, beverages, snacks and supplies)
  • Own new hire onboarding comprised of setting up of desks, computer equipment, nameplates, and supplies as needed for all floors.
  • Manage GoDaddy flyer and branding launch initiatives.
  • GoDaddy I9 onboarding process for new hires, contractor conversions and intern employees
  • Key point of contact for office space planning, moves, adds and changes; partner with a capacity planner (corporate resource) and ensure seating charts are updated regularly.
  • Manage and direct guest services representative. Serve as backup should guest services be absent.
  • Manage Carillon Point parking program including procurement and validation process.
  • Liaise on the coordination of all events. EAIs and meetings with GoDaddy events team and ISS Event Planner.
  • Handle site mass communications to inform client employees about projects and events, and/or anything that may impact employee experience.
  • Report out routinely to both ISS and client representatives on status of the office space, such as project updates as well as issues and concerns.
  • Attend all client and ISS related training and meetings as applicable.
  • Own execution and coordination of emergency facility plan ensuring the local employees’ safety at all times.
  • Manage Indoor finders platform to ensure accuracy in employee seating and desk arrangements are up to date and

Job Requirements

QUALIFICATIONS:

  • 3-5 years of administrative experience in a fast-paced corporate environment
  • Must have related previous Office Management experience.
  • BA/BS degree in Business, Communications, or related degree preferred
  • Strong work ethic, self-motivated and a passion for being part of a high performing team
  • Proven track record of working independently but also acting as a successful team player
  • Ability to prioritize and anticipate needs; requires a high degree of judgment
  • Extremely strong attention to detail
  • Ability to follow up and track multiple projects and deadlines and work with high volumes of data.
  • Ability to maintain the confidentiality of highly sensitive information   
  • Strong MS Office skills required
  • Internet proficiency and knowledge of web-based applications
  • Highly professional with excellent interpersonal and organization skills
  • Strong email and verbal communication skills.
  • Must be able to problem solve, multitask and manage projects through to completion with limited supervision
  • Ability to think on your feet and respond rapidly to changing work environments as well as changing conditions
  • Ability to contribute new ideas and think of out of the box solutions to opportunities as they arise
  • Ability to resolve routine day-to-day operational issues.
  • Heavy emphasis on customer service and partnering with executive and facilities management, and multiple vendor representatives.

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