IT SERVICE COORDINATOR in Bakersfield at Jobs | Lyneer Staffing

Date Posted: 8/13/2018

Job Snapshot

Job Description

IT SERVICE COORDINATOR - SALARY - DOE - IMMEDIATE OPENING

JOIN OUT TEAM ENVIRONMENT!

Experience/Duties:

* 2 -4 years in IT

* Monday through Friday, Occasional weekends, 8 hour shifts, occasional OT

* Candidates must have a clean DMV record, reliable transportation, proof of insurance

* Will be expected to provide outstanding customer service, improve customer satisfaction, perception and strengthen working relationships. Develop knowledge about each customer's business, requirements and network.

Candidates will be expected to meet the following criteria:

* Be able to work in a fast-paced environment, handling a diverse array of company requests and unique needs related to IT support.

* Expected to act as the single point of contact to the customer for all types of service requests, providing fast turnaround for customer requests.

* Handle multiple inbound requests, coordinate both effectively and efficiently while maintaining communication and documentation protocols in their ticketing system. Schedule internal and field technical resources within their dispatch ticketing system.

* Communication with customers is always required. This position requires that our customers are informed of progress, notifying them of impending changes or outages.

* Contribute to the team environment by communicating effectively, coordinating with all staff members to ensure maximum utilization.

* Work with customers and sales representatives to handle both pre-sale and post-sale activities.

CHECK OUT OUR SIMILAR JOBS

  1. Administrative Jobs
  2. Bookkeeper Jobs