Resolution Analyst- Customer Care in Aliso Viejo, CA at Jobs | Lyneer Staffing

Date Posted: 6/13/2018

Job Snapshot

Job Description

Corporate Resolution Analyst needed for Lyneer Staffing Solutions client in Aliso Viejo

Corporate Resolution Specialist will work with the Consumer Services management team to resolve consumer's issues. This is a demanding and fast paced position requiring attention to detail, ability to analyze and solve problems while speaking directly with consumers in a friendly & empathic manner.

Resolve high priority consumers issues through strong analytical skills, research and investigation skills while protecting the consumer information

Ability to identify recurring trends and issues from derived from consumers insights and issues.

Identify process gaps and partner with team members to improve both knowledge & documentation

Effectively collaborate & communicate with internal teams as needed to support our consumers

Prioritize and complete requests within the designated timeframes

Qualifications

  • Proven ability to manage multiple consumer issues within a fast-paced environment
  • Excellent ability to analyze and solve problems with strong troubleshooting techniques
  • Self-directed and self-motivated with a demonstrated work ethic and ability to perform under pressure on routine duties
  • Customer service background with at least one year experience
  • Excellent verbal and written communication skills, ability to work cross organizationally and as a contributing member of a team with a strong consumer orientation
  • Ability to work independently on routine duties or projects with general instruction & supervision on new assignments
  • Experience with Microsoft Office
  • Experience with PlayStation products is a plus

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