Technical Support Customer Service Representative in Langhorne, PA at Jobs | Lyneer Staffing

Date Posted: 2/7/2018

Job Snapshot

Job Description

Growing Call Center in Langhorne is currently looking for CALL CENTER REPS to join a growing technical support and customer service team. These indefinite-temp opportunities are scheduled to begin immediately! As part of this team, you will handle customer service/technical support calls, emails, and chat discussions regarding MLB.

  • Knowledge and understanding of Major League Baseball
  • Ability to have a conversation around baseball and what is happening at different points of the season.
  • Ability to work flexible shifts between 8am - 1am (or last pitch) CST, 7 days a week. Staff will have a schedule that reflects a 5 day work week, but the lines of support will be 7 days a week.
  • Must have good computer skills (ex: Windows 7, internet)
  • Previous Call Center experience as well as Customer Service is a must!
  • Ability to multitask defined by speaking on the phone, utilizing multiple applications for research, and typing at the same time.
  • Demonstrate clear written communication skills defined as the ability to clearly document symptoms, troubleshooting steps, and compose professionally written emails/escalations while typing at least 35 words per minute .
  • Demonstrate clear verbal communication skills-defined as the ability to speak clear English and educate and guide customers, of all technical skill levels, through support interfaces and troubleshooting processes.
  • Demonstrate the ability to provide "best in class" customer experience , professionalism, and courtesy as well as a sense of confidence and ownership in resolving customer issues.
  • Demonstrate customer service skills defined as the ability to probe and identify customer needs, to inform and educate the customer through the support process, to use resources to quickly identify resolutions and resolve customer issues, and to empathize and / or diffuse potential escalated customer complaints. An ability to actively listen in order to control a support conversation while matching the customer's sense of urgency is vital.
  • Ability to multitask defined by speaking on the phone, utilizing multiple applications for research, and typing at the same time.
  • Ability to identify trends, articulate the issue, and provide feedback to Supervisor.
  • Knowledge and understanding of Major League Baseball.
  • Ability to have a conversation around baseball and what is happening at different points of the season.
  • Experience using one or more application store(s) (Purchase/Restore/Account Management/App Installation) including iTunes (iOS), Google Play/Amazon App Store (Android), Blackberry App World (Blackberry), and Windows Marketplace (Windows Phone).
  • Experience troubleshooting iOS (iPhone/iPad/iPod Touch), Android (Handset/Tablet), Kindle, Blackberry (Handset), or Windows Phone (Handset) devices.
  • Experience troubleshooting mobile connectivity (cellular/Wi-Fi)

POSITIONS ARE AVAILABLE IMMEDIATELY!!!!

**THIS LOCATION IS NOT PUBLIC TRANSIT ACCESSIBLE**